We dispatch orders placed before 3 PM (DPD) and 4:30 PM (DHL) Monday – Friday the same day.

If you have an urgent order you need to place after our cut-off time, please get in touch with us on live chat or call 0208 125 3805, we will try our best to help you. Shipping costs will be calculated at checkout – the price will depend on the method chosen, location and order value. Be aware, that Next Day Delivery services are not guaranteed. There is a chance your parcel can arrive late due to uncontrollable circumstances.

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. All items must be returned in the same condition they were received in, along with all packaging with no signs of installation or use. We suggest that package the item properly and used a tracked delivery service, as we are not responsible for any loss or damage in transit.

DELIVERY OPTIONS

DHL Next Day by 5PM

Ensures Delivery of your time-critical deliveries within the UK before the end of the next possible working day.

• Available across all of the UK, including remote locations
• 2 Delivery attempts as standard
• Suitable for individual items up to 70KG and multi-piece shipments up to 1000 KG

UK Delivery of your time-critical items before 12 noon on the next possible working day

• Available to selected UK post codes
• 2 Delivery attempts as standard
• Money-back guarantee in the unlikely event of a late delivery*
• Suitable for individual items up to 70KG and multi-piece shipments up to 300KG

Ensures delivery of your time critical shipments anywhere in the world before the end of the next possible working day

• Available in most states of Europe and the East Coast for the United States of America
• Also available for the following states: Albania, Faroe Islands, Greenland, Iceland, Malta, and Tunisia
• 2 delivery attempts as standard
• Suitable for individual pieces up to 70KG and multi-piece shipments up to 1000KG

The ideal choice for door-to-door, non-time-critical shipments throughout Europe, with a transit time set within a defined number of days

• Available to selected post codes in 32 countries and territories
• 2 delivery attempts as standard
• Suitable for individual pieces up to 70KG and multi-piece shipments up to 1000KG

ODD lets the receiver know when a shipment is due to arrive and offers them a number of different delivery options

HOW IT WORKS

Within an hour of a shipment being collected, ODD informs the receiver of the estimated date of delivery via email and/or text message. The receiver can then choose how to have their shipment delivered if the original date or address is no longer suitable.

The customer will be emailed and/or SMS’ed regarding their shipment’s progress and with an estimated delivery date/time. If the delivery date/time does not fit the customer’s schedule, they will be able, free of charge, to choose the time and place for the delivery. This way, our customers will have a maximum flexibility and a greater control over receiving their orders.

DIFFERENT TYPES OF RESCHEDULING AND/OR DELIVERY

1. Reschedule for another day
2. Deliver to an alternative address
3. Leave with a neighbour, reception or guard
4. Leave in a safe place
5. Delivery to a DHL Service Point or locker (hold for collection)
6. Hold until the receiver returns from vacation (up to 30 days)

ODD requires a mobile telephone number and/or email address for us to be able to interact with the receiver. The options available to receivers can be selected by the shipper.