FAQ

1. How to place my order?

We are an online business. You can order the required item via website online or simply call us at +44 208 125 3805. We are shipping worldwide. *Terms & Conditions Applied

2. How will I get my order confirmation?

We will confirm your order on your provided email address. We will also send you an email when we will dispatch your order. You can track your order by clicking on “Track Your Order” in the header of the main page. 

3. If I am unable to find an item on the website? Can you get it for me?

Star Phone Parts works hard for our customer satisfaction and peace of mind. If you are in need of a mobile phone part or accessories in wholesale, we will be happy in sourcing parts especially for you. Just get in touch with our team and share the details of the required phone part. We will try our best to get you the parts you want.

4. Can I cancel my order?

Yes, you can cancel your order Only, if it has not been shipped already. To check the status of your order click on “Track Your Order”. If it has not been shipped. Please call us on +44 208 125 3805 and share your order details. We will cancel your order and will fully refund you.

5. What warranty do I get upon ordering replacement parts at Star Phone Parts?

All goods supplied by Star Phone Parts are from their official sources and are covered by the normal manufacturer-warranty. 

6. What if the products I receive are faulty or wrong?

If Items are faulty or if we have sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you.

7. How can I get my order shipped on the same day?

Star Phone Parts will ship the in-stock items that are ordered before the cut-off time, the same day the order is placed. Our UK customers can get free shipping on orders above £100 and EU customers on order above £499. We ship our products via DHL and Royal Mail. 

8. Can I return a Product? Will I get a refund?

If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase.In all cases, the items returned must be in their original condition, which includes any packaging. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes.