What warranty do I get upon ordering replacement parts at Star Phone Parts?
All goods supplied by Star Phone Parts are from their official sources and are covered by the normal manufacturer-warranty.
What if the products I receive are faulty or wrong?
If Items are faulty or if we have sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you.
How can I get my order shipped on the same day?
Star Phone Parts will ship the in-stock items that are ordered before the cut-off time, the same day the order is placed. Our UK customers can get free shipping on orders above £100 and EU customers on order above £499. We ship our products via DHL and Royal Mail.
Can I return a Product? Will I get a refund?
If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase.In all cases, the items returned must be in their original condition, which includes any packaging. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes.