Return Policy

All goods supplied by Star Phone Parts are from official sources and are covered by the normal manufacturer warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. (Contact our Customer Service team for details). This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, Samsung service pack must be returned in original packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes.

For items returned as “not needed”, we will refund the monetary value of the goods only. If goods show signs of wear/tear or are not in resalable condition they will not be accepted for return. If after items are inspected they are deemed faulty or if Star Phone Parts has sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.

If after items are inspected they are deemed faulty or if Star Phone Parts has sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.

HOW TO RETURN ITEMS TO STARPHONEPARTS.COM

Creating a Return Management Account [RMA]

To return anything to Starphoneparts.com you have to create an account.

The purpose of the website is to give you transparency and control over the returns process and to have a log of all the returned items. Any time you will want to check old returns, they will be available by logging into your account.

When you create the RMA account, please use the same Name & Email you used on Starphoneparts.com, so it will be easier for us to link and for you to use.

Follow the instructions in the attached guide to receive a RMA Number / Complaint Number for the returns you are sending.

How the process works

The items must be sent with a secure, protected and guaranteed mail service. The items you return are your responsibility until they reach our warehouse.

After you had sent the items, please update in your RMA account the tracking number with the website link for the courier you had used, so we have a better control over the returns.

As soon as the items had been received, it will take a total of 10 working days for them to be inspected according to our Return Policy.

The resolution will be updated in your account on the RMA website.

The return address is: 

AKA Traders

Website: Star Phone Parts 

7 Paynes Park, Hitchin, Herts SG51EH, England

!!! Please add the CUSTOMER NAME & RMA NUMBER in the returns box !!!

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