Star Phone Parts is Trade Only. Goods supplied by Star Phone Parts are covered by the normal manufacturer warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase. Exceptions can be arranged during Christmas or during Public Holidays. (You may Contact our Customer Service team for details: firstname.lastname@example.org). We will provide you with an RMA number once we have received information about the returns from you. This does not affect your statutory rights.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, the Samsung service pack must be returned in original packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes.
For items returned as “not needed”, we will refund the monetary value of the goods only. If goods show signs of wear/tear or are not in resalable condition they will not be accepted for return. If after items are inspected they are deemed faulty or if Star Phone Parts has sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.
How the process works
a) The items must be sent with a secure, protected and guaranteed mail service. The items you return are your responsibility until they reach our warehouse.
b) After you had sent the items, please update us (email@example.com) with the tracking number with the website link for the courier you had used, so we have better control over the returns.
c) As soon as the items had been received, we will inspect and try to get back within 24 hours but in some cases, it will take up to 10 working days for them to be inspected according to our Return Policy.
d)You will be updated with the outcome.
The return address is:
Website: Star Phone Parts
7 Paynes Park, Hitchin, Herts SG51EH, England
!!! Please add the CUSTOMER NAME & RMA NUMBER in the returns box!